Customer service
Priority: a proposal teams can use day to day.
STEP 01 / 05
The relevant information, gathered.
Agents gather the available information and the context the process needs.
AI & AGENTS · CUSTOMER SERVICE
Deploy a specialised customer assistant
with specialised agents.
The assistant searches approved knowledge and hands over requests that need your expertise.
Answer from your knowledge and hand over sensitive requests.
AI agents · Customer serviceCollectingCollectSearchAnalyseApproveCoordinateDone
SourcesStepsCustomer requestApproved knowledgeSuggested answerBusiness advisor01Collect02Search03Analyse04Approve05Coordinate
AI AGENTSCustomer service
THE JOURNEY, STEP BY STEP
How the agents
work for you.
Pick your role, then walk through each step.
SAMPLE JOURNEY / CUSTOMER SERVICE
A customer asks a question. A contextual answer is prepared.
The assistant searches approved knowledge and hands over requests that need your expertise.
Your role
Priority: a proposal teams can use day to day.
Information gathered. A decision approved. Follow-up documented.
FOR EVERY TEAM
A different value
for every role.
Information gathered. A decision approved. Follow-up documented.
Operations
Priority: coordinate interventions and track exceptions.
Leadership
Priority: connect the use case to objectives and responsibilities.
FROM USE CASE TO AI PLATFORM
Integrate AI.
Deploy your agents.
Grow your use cases.
In your existing tools or in a dedicated AI platform.
01
Scope the use cases
Identify high-impact processes and use cases.
02
Integrate the data
Connect your data and knowledge sources.
03
Deploy the agents
Configure, test and deploy specialised agents.
04
Evaluate & improve
Measure adoption and grow the use cases.
Which process do you want
to transform with AI?
Tell us about your teams and tools; together we scope a first agent.